VOICE OF CUSTOMER SHOULDN’T BE LIMITED TO THE QUESTIONS YOU ASK
Surveys alone can’t cover all you need to know about your customer’s decisions. Our conversational AI augments your VOC program and eliminates survey blind spots
AUGMENT YOUR VOC STACK WITH A CUSTOMER-LED APPROACH
LUCI, our AI engine, orchestrates dynamic one-on-one conversations led by your customers that deliver qualitative insights at a quantitative scale.
WORTHIX CONTINUALLY TRACKS CRUCIAL MOMENTS IN THE CUSTOMER JOURNEY
Invite customers to converse with LUCI during moments like post-sale, customer service interaction, renewal, or churn to find pains and opportunities at their source.
LUCI is fluent in every language to address any customer demographic, region, or segment you need. That’s what we call empathy at scale.
TIE YOUR CUSTOMER EXPERIENCES TO REVENUE, ONCE AND FOR ALL
Worthix connects your customer experiences with share-of-wallet, loyalty, and churn so you can drive revenue, avoid misguided costs and reduce the risk of strategic misses.
WHAT WE EMPOWER
Deeply understand your customers expectations in each of your markets to create new products, services and offers that are perfectly tailored to them
Turn the high speed of change into a competitive advantage by updating strategies before your competitors even realized that the market has changed
Empower your teams to be first-movers by continuously feeding them with relevant changes in the market
Focus your investments on the customer experiences directly connected to sales, loyalty, and reduced churn
Share a more dynamic voice of the customer across your organization, so everyone is always up to date about your customer’s expectations
Know your customer so well so that each one of them could feel your experiences are delivering meaningful value
What people say
Results from our first experience with Worthix were so insightful that we decided to grow our collaboration. The findings are helping us build our next years’ strategy focused on what our consumers expect from us to improve or do more.
We are very pleased to have Worthix as our first research partner. Now we have our delicious, environmentally conscious chocolate alongside an A.I. survey which allows us to understand our customers' needs in a rapid and precise manner.
I was truly impressed with the x-ray Worthix was able to provide, especially because we didn’t brief them or touched the questionnaires. We’ve been using traditional NPS and CSAT metrics for years and Worthix was the first technology to give us very actionable insights to precisely create unique experiences for our different audiences immediately boosting the loyalty of our buyers and sellers.
Innovating with Worthix brought another level of obtaining the customer's real voice. We have managed to evolve substantially by capturing the perceived value of our interactions, using real-time answers to direct questions based on what customers want to say - and DECIDE.
Worthix provided us with an intelligent analysis that delivered concrete and actionable opportunities by means of a simple, high engagement questionnaire.
What makes us excited about Worthix is what they call hot data. FICO always worked with historical data, credit card data, product data; all cold data. We have models on cold data. We can use Worthix as a hot data source.
On our first Worthix survey we were able to increase our response rates by 300% and increase our data confidence level to 96.4%. In our previous methodologies we were always flooded with the same results without knowing what was really impacting our attendees’ experiences. Worthix results were impressively accurate and we never even had to design a survey.
We utilize Worthix to deeply understand where to invest and prioritize based on real customers’ detailed feedback on what drove their purchase, what they love about Cariuma, and also what we can improve to make their experience the best it can be. We are actively using our findings to make Cariuma as great as it can be, which is such an invaluable asset for a growing brand at our size and stage.
WE WORK SEAMLESSLY ALONGSIDE YOUR
CURRENT CUSTOMER EXPERIENCE SYSTEMS
We built LUCI to work in tandem with your VoC stack to provide a deeper understanding of customers’ decisions. Whether you use an enterprise platform or metrics such as satisfaction or recommendation, Worthix provides the crucial missing link to correlate your customers’ experiences with business and financial KPIs.
ARE ADDING WORTHIX TO THEIR CX STACK