How Expectations shape customer experience
WEBINAR
Everything starts and ends with the customer. And for the customer, everything rests on expectations.
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When you understand customer expectations, it allows you to cater the experience specifically to them. An in-depth understanding of these expectations helps you either curb expectations you can’t deliver on, or elevate the ones they care about most.
In this webinar, you’ll learn:
- How customer expectations influence the perceived experience.
- Why you should focus on the impact of feedback instead of frequency.
- How a deep dive into the customer decision loop helps you make sure you’re the most “worth it” option to your customers.