When you understand customer expectations, it allows you to cater the experience specifically to them. An in-depth understanding of these expectations helps you either curb expectations you canāt deliver on, or elevate the ones they care about most.
In this webinar, youāll learn:
- How customer expectations influence the perceived experience.
- Why you should focus on the impact of feedback instead of frequency.
- How a deep dive into the customer decision loop helps you make sure youāre the most āworth itā option to your customers.