Empathy is your greatest tool
as a leader in hospitality
In our first installment in the Lead Through Empathy series, we talk to hospitality experts about how to operationalize empathy to deliver for the guests of today and prepare for the guest of the future.
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In this webinar, we discuss the steps that leaders from these global companies have taken to keep up with rapidly changing expectations, in the pandemic and beyond.
Some key topics discussed by our panel of hospitality experts are:
- How to gauge whether shifting customer expectations are temporary or here to stay
- The importance of planning for multiple scenarios for the future
- Tips to foster relationships with seemingly endless guest personas
Designing Experiences for Guest of the Future:
Empathy in Hospitality